KANTLING
Support

Kantling support

Last updated: 2026-11-11

Stuck on a trail, found a bug, or want something explained? The answers below are the same ones you find in the app's help desk. If they don't help, write to us.

Contact

From the app

Open Settings → Support and choose Write to support. You can attach screenshots from your photo library; device details are added so we can reproduce the problem.

By email

support@kantling.info
We answer every message within two business days. There is no live chat.

Questions

How does rolling work?

Swipe toward one of the three edges of the stone's cell, or tap a neighbouring cell, and the stone tips over that edge. The number shown on a neighbouring cell is what will be on top if you go there. Going once around a post brings you back with a different number on top.

Why won't a gate let me through?

A gate “≥ N” opens only if the number on top after the move is N or more. A seal “= N” needs exactly N, and a warden needs more than its strength. The move is refused and the message shows what you would have arrived with. Try circling a post first.

Are hints and undo really free?

Yes. Undo steps back move by move to the start, Start over resets the trail, and Hint lights the next step of the shortest solution from where you stand. There is no limit and no cost. A trail solved with a hint just doesn't get the par mark.

Why eight faces first, then twenty?

Lands 1–4 use an eight-faced stone: fewer faces, easier to read while you learn. From land 5 the stone has twenty faces and can sit on a cell in sixty ways, so the routes get deeper. The rules stay the same.

What is Unfold?

In Unfold trails the route is fixed. Open the stone into a flat net, drag a number onto another face to swap them, then press Send. The stone rolls down the corridor and stops at the first gate it fails, showing which face was on top. Reset runes restores the start.

How do the daily trail and streak work?

After land 4 the Daily trail opens: one trail per date, the same for everyone, built into the app so it needs no connection. Solving it on consecutive days grows your streak. Missing a day resets the count, with no reminders and no penalty.

How do I reset my progress?

Settings → Reset progress, then confirm. It clears solved trails, move counts and your daily streak, and the tutorial shows again; your settings stay. Deleting the app removes everything too. There is no copy on a server, so reset progress can't be restored.

Does Kantling work offline?

Yes. Every trail, hint and the daily trail work without a connection. Online, the app only checks at launch whether an update is needed, and sends a support message if you write one. If the check can't connect, the game starts anyway.

Which languages does Kantling speak?

English, German, French and Dutch. It follows your iPhone's language unless you pick another one in Settings → Language.

Is there anything to buy, or any ads?

No. Kantling is free, with no in-app purchases, no subscriptions, no ads and no account to create. Every land, trail, hint and the daily trail are included.

How do I turn notifications on or off?

Notifications are off until you switch them on in Settings → Notifications; iOS then asks for permission. Switch them off the same way, or in iOS Settings → Notifications → Kantling. The game never needs them.

What happens to my data?

Progress stays on your iPhone. At launch the app sends its id and version to kantling.info to check for updates. Push goes through OneSignal only if you switch it on, and support messages reach us by email. No tracking, no analytics. Full policy: kantling.info/privacy

Troubleshooting

Notifications are not arriving

Check that Settings → Notifications is on in Kantling, that iOS Settings → Notifications → Kantling allows them, and that a Focus mode is not holding them back. Notifications need a connection. If they still don't come, switch the in-app toggle off and on again, then write to us.

My progress is gone after reinstalling

Progress is stored only inside the app on your iPhone, never on a server or in iCloud. Deleting the app deletes it, so a reinstall starts at land 1 and we have no copy to restore. We are sorry — the levels you solved will go faster the second time.

The app won't get past the start, or a trail looks wrong

All trails are built into the app, so nothing needs to download. If the start screen asks for an update, install the latest version from the App Store. Otherwise close Kantling fully and open it again. If it repeats, send us a screenshot from the help desk.

Deleting your data

Kantling has no account, so there is nothing to close. Your progress lives only on your iPhone: remove it with Settings → Reset progress or by deleting the app.

To delete a support message you sent us, or the push registration of your install, email support@kantling.info from the same address (or include the reply address you used in the app). We confirm the deletion when it is done. The privacy policy lists everything the app can send.

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